Products purchased on d7four.com may be returned to D7Four for a refund subject to the following:

1. Products must be returned within seven (7) days from the date of purchase;
2. D7Four reserves the right to accept or refuse the return based on our assessment, taking into consideration factors such as the condition of the Products and length/frequency of use.
3. The Customer can initiate a request to return the Products by:

reaching out to the D7Four Customer Service team (contact details can be obtained via the “Contact Us” section on the Website).

4. The Customer may return Products purchased online for a refund by courier.
5. The Customer will be responsible for the shipping costs of Products returned by courier. The transfer of title and risk of the Products will remain with the Customer until the Products have reached D7Four’s warehouse/store. The Customer must package the item carefully and include the return form leaflet completed with all necessary details. After shipping the Products, the Customer must provide the D7Four Customer Service team with the airway bill or tracking number for traceability purposes.
6. The Products will be inspected once received and in the event the Products are not eligible for a refund pursuant to Clause #1 above, D7Four may send the Products back to the Customer at the Customer’s cost and/or refuse to provide a refund.
7. Products which are eligible for a refund will be processed within fourteen (14) to twenty (20) days after D7Four receives it. Refunds will be based on the original mode of payment for the Order of the Products, inclusive of delivery charges (if applicable). Once the refund has been processed, you will receive an email informing you of such.

Please refer to our Terms & Conditions for more details.